The support you can count on

At Sanofi Genzyme, we pursue medicines that change the standard of care for people living with
rare disease and create programs to help with various challenges rare disease can bring.

Personalized support as you start NEXVIAZYME

If you’re already a member of CareConnectPSS®, you can keep the same dedicated Case Manager and Patient Education Liaison you’ve been working with closely. They will continue to support you as you move to NEXVIAZYME and will help make the change a smooth one.

Whether you’re newly diagnosed, or starting treatment for the first time, it can be overwhelming. A member of the CareConnectPSS® team will be there to help you through each step. They offer a wide range of support services for you and your family that’s one-on-one, confidential, and personalized. Below is just some of what’s available to you.

Speaking Pompe

Pompe can be hard to understand or explain. CareConnectPSS® offers in-person or virtual disease and treatment education for you, your family, and even others in your life like those at work or school.

Care Coordination

How do you find a medical facility with experts in Pompe? What if you relocate? Or you need treatment when you’re out of town? CareConnectPSS® can help with the logistics.

Insurance Coverage

This doesn’t have to be difficult. CareConnectPSS® are experts at navigating the healthcare system and can help you understand your benefit coverage and options.

Financial Assistance

Understanding and managing treatment costs, following up on claims and finding assistance programs is not something you have to do on your own. CareConnectPSS® is there to help.

The NEXVIAZYME QuickStart program

Ask your healthcare provider or your CareConnectPSS® Case Manager if you are eligible for the NEXVIAZYME QuickStart program. Eligible patients may be provided up to 4 infusions at no charge. We want to do all we can to create a seamless transition process and make sure you don’t miss a dose.


This program helps eligible US individuals who are prescribed NEXVIAZYME pay for their eligible, out-of-pocket, drug-related expenses, including co-pay, coinsurance, and deductibles.

To be eligible, you must meet certain conditions and must not have coverage or prescriptions paid for in part or in full under any state, or federally funded healthcare program.

Your CareConnectPSS® Case Manager can provide more information about the Co-Pay Assistance Program and the application process, and/or you can get more details below.

Get The Program Application

To participate in this program, you must complete an enrollment application. Once enrolled, Sanofi Genzyme will cover 100% of your eligible out-of-pocket NEXVIAZYME drug costs up to the program maximum.

Get the program application today, or to learn more about the program, call 1-800-745-44471-800-745-4447, option 3.

Regardless of financial status, the program is open to individuals who

  • Have primary commercial insurance
  • Are prescribed treatment with NEXVIAZYME

You are NOT eligible if you:

  • Have coverage or prescriptions paid for in part or in full under any state or federally funded healthcare program including
    • Medicare
    • Medicare Advantage Plans (example: Freedom Blue offered through Blue Cross Blue Shield)
    • Medicare Part D
    • Medicaid
    • Medigap
    • Veterans Affairs, Department of Defense, or TRICARE

If you have any questions, a CareConnectPSS® Case Manager would be happy to help you.

Getting started

Step 1

Complete the program application

Helpful information to have on hand when you apply:

  • Your treating physician’s contact information
  • Your health insurance card

Get the program application

Step 2

Your eligibility is verified

Your application will be reviewed for eligibility. If you are eligible, you will be automatically enrolled in the program. Enrollment in the program is subject to confirmation.

Step 3

You’re enrolled!

Once approved, you will receive a confirmation letter and an enrollment card within 7-10 days. Contact your Case Manager if you do not receive this confirmation. Your healthcare provider or specialty pharmacy will also receive a phone call with instructions on how to submit claims for reimbursement through the program. Your enrollment in the program is effective from the date of approval through the end of the calendar year (calendar year is January 1 through December 31).

If you are currently enrolled in our Co-Pay Assistance Program you will be automatically enrolled in the program for the next calendar year (January 1 through December 31) unless you decide to opt out of the program or your insurance coverage changes and you are no longer eligible for the program. read less